Handling of Personal Information

Tokyo Midtown Management Co., Ltd. (hereinafter referred to as the "Company") is a member of the Mitsui Fudosan Group.
In addition to retail properties, the Mitsui Fudosan Group also engages in a variety of businesses including homes and living, hotels and resorts, office buildings, and logistics properties (See the website of Mitsui Fudosan for details).
Click the following link to see our Privacy Policy.
Privacy Policy

Purpose of use

The Company and its group companies (Mitsui Fudosan Co., Ltd. and the consolidated subsidiaries listed in the securities reports, etc. of Mitsui Fudosan Co., Ltd.; Hereinafter the same.) will use your personal information to the extent necessary to achieve the following purposes of use.

1. To provide the Company's products and services related to its business

＜Examples of the Company's business＞
・Purchase and sale, lease, brokerage, management, and operation of real estate, focusing on the town management operations of "Tokyo Midtown", "Tokyo Midtown Hibiya" and "Tokyo Midtown Yaesu".
・Design, supervision, and contracting of construction work, interior and exterior finish work, facility work, and external work and site preparation work
・Security services
・Retailing
・Planning, production, management, and operation of events and exhibitions
・Planning and operation of sales promotions
・All other forms of business incidental and related to, or incidental to the preceding items
＜Examples include the following purposes of use＞
・Management of membership information in member organizations operated by the Company
・Operation of the Company's retail properties website
・Sale, shipping, and settlement of goods
・Correspondence and inquiries regarding transactions with customers and the provision of membership services by mail, email, telephone, etc.
・Security, emergency response, and anti-fraud measures

2. To introduce* products and services related to clothing, food, living, entertainment, and working of customers handled by the Company and its group companies, as well as to provide various kinds of information and special offers

＜Examples include the following purposes of use＞
・Introducing various seminars, campaigns, and events*
・Distribution of behavioral targeting ads (an advertising method that analyzes information such as the browsing history and service use record acquired, and customizes the content of the entries based on the customer's estimated attributes and interests) using an advertisement distribution agency*
・Special offers such as coupons and discounts when using services

*This includes introduction based on the customer's estimated attributes and interests by analyzing transaction history and other information acquired by the Company and its group companies.
The above information, distribution, and offerings will be made by telephone, sealed postcard, e-mail newsletter, or direct mail.

3. To develop and improve products and services related to the clothing, food, living, entertainment, and working of customers handled by the Company and its group companies, and to conduct marketing activities, research, and analysis such as market research to provide better products and services to customers carried out by the Company and its group companies

＜Examples include the following purposes of use＞
・Development and improvement of products and services
・Conducting surveys
・Customer trend analysis
・Validation of the effectiveness of sales promotional activities and development of sales promotion plans

4. To provide to third parties in order to achieve the above purposes of use 1 to 3

Acquisition of personal-related information

The Company will acquire web browsing and use history and analysis results collected by cookies and advertising IDs (identifiers for smartphone devices), etc. (hereinafter referred to as "Cookies") from third-party data providers, and use them for the purpose of advertising distribution, etc., after linking them with your personal data.
In addition, the Company will acquire web browsing and use history and analysis results collected by Cookies from its group companies, and after linking this data with your personal data, use it to the extent necessary to achieve the purposes described above in "Purpose of use" 1. to 3.

Third party provision

1. In addition to the provisions in accordance with laws and regulations, the Company may also provide your personal data to third parties, such as its group companies and partners, to the extent necessary to achieve the purposes described above in "Purpose of use" 1. to 3.

2. The information provided will be your name, address, phone number, and other items necessary to achieve each purpose of use, to the minimum extent of items required.

＜Examples of personal data to be provided＞
・Matters registered and submitted regarding the "Tokyo Midtown Card" operated by the Company
・Product purchase history
・Service delivery record
＜Examples of recipients to which personal data is provided＞
・Our group companies
・Stores in retail properties operated by the Company
・Stores from an online shopping website operated by Mitsui Fudosan Retail Management Co., Ltd.

3.If provided to a third party, it shall be carried out using a document, mail, telephone, fax, e-mail, electronic media, etc., with due consideration to security control, and if electronic data is provided, the delivery shall be made using necessary measures such as encryption.

4.However, we will stop providing it to third parties if you ask us to in accordance with the Act on the Protection of Personal Information. Please contact "Tokyo Midtown Management Co., Ltd., Business Department, Personal Information Inquiries" as described below. Please be aware that some or all of the services may become unavailable due to stopping provision.

Shared use

The Company will share your personal data as follows:

(1) Items of personal data to be shared

Name, address, date of birth, phone number, email address, information about transaction history, etc.

＜Example of personal data to be shared＞
・Matters registered and submitted regarding the "Tokyo, Midtown Card" operated by the Company
・Product purchase history
・Service delivery record

(2) Scope of shared users

Our group companies

(3) Purpose of use by shared users

Same as the purposes described above in "Purpose of use" 1. to 3.

(4) Person responsible for shared use

Tokyo Midtown Management Co., Ltd. (Company profile)
As the Mitsui Fudosan Group, in order to provide services to our customers with uniformity, we will work to ensure that the personal data of the customers acquired is shared among our group companies, and that they are kept up to date and accurate at all times.

External transmission of user information

The following information will be sent from the user's terminal.

(1) Information about the user transmitted from the user terminal

User-related IDs, advertising IDs, other identification codes, cookies containing information on web page browsing and usage history, the user's name, contact information of persons other than the user

(2) The party that will handle the information in (1)

Tokyo Midtown Management Co., Ltd. (Company profile)
DIGITALIFT Inc.
FIELD MANAGEMENT EXPAND Inc.

(3) Purpose of use of the information set forth in (1)

As described on this website in "Handling of Personal Information."

(4) Opt-out

We do not offer opportunities to opt out.

Measures taken for security control measures

The Company will take the necessary and proper measures (hereinafter referred to as "Security Control Measures") as follows for the prevention of leakage, loss, or damage of personal data it handles, and for other security control of personal data, in compliance with relevant laws and regulations and guidelines.

Formulation of basic policy
To ensure the proper handling of personal data, the Company has formulated a basic policy. (See our Basic Policy (link to our Privacy Policy, etc.))

Development of disciplines concerning the handling of personal data
The Company has formulated internal regulations that determine how personal data is handled, who is in charge, who is responsible, and their duties.

Systematic Security Control Measures
The Company has established an "Information Security Officer" in each headquarters and department as the head of the handling of personal information. By making annual reports on the handling of personal information, the Company evaluates and improves security control measures.
In addition, the Company ensures that its employees (including contract and temporary employees) adhere to the internal regulations regarding security control measures, and has established a system for reporting and contacting the person in charge when they become aware of facts or signs that an employee is violating law or internal regulations.

Personnel security control measures
The Company provides its employees with education and training on the proper handling of personal information.

Physical and technical security control measures
In the areas where personal data is handled, the Company manages the entry and exit of employees, and locks and stores devices containing personal information.
It also controls access to personal data and information systems that handle personal data, takes measures against unauthorized software, and monitors information systems.
Examples: Prohibiting personal data from being stored on local disks, changing authentication passwords regularly, and capturing and analyzing operating history

Understanding the external environment
In the case of outsourcing work related to the handling of personal data, when your personal data is to be accessed from a foreign country to conduct business, or when the Company stores it on a server set up in a foreign country to conduct business, it will implement security control measures based on understanding the system for the protection of personal information in each country. If you would like to confirm the details, please contact Tokyo Midtown Management Co., Ltd., Business Department, Personal Information Inquiries as described below.

Consultation and complaints regarding the handling of personal information

For information on the provision of information regarding disclosure, correction, addition, deletion, suspension of use, and erasure of personal information (hereinafter referred to as "Disclosure, Etc.") in accordance with the provisions of the Act on the Protection of Personal Information, contact:

Tokyo Midtown Management Co., Ltd. Business Department, Personal Information Inquiries (and the "Personal Data Management Officer")
TEL: 03-3475-3113 (Weekdays 9:00 am to 0:00 pm・1:00 pm to 5:30 pm)

Procedures for Disclosure, Etc. of personal information

(1) Request for Disclosure, Etc.

Requests for Disclosure, Etc. must be sent by mail to the following address, including the necessary documents with the designated documents. Please write "Request for Personal Information Disclosure, Etc." in red on the envelope.

Japan 107-0052
9-7-2, Akasaka, Minato-ku, Tokyo
Tokyo Midtown Management Co., Ltd. Business Department

(2) Documents (forms) to be submitted upon procedures for Disclosure, Etc.

When requesting Disclosure, Etc., please download the following request form (A), fill in the required information, and include an identity confirmation document (B), and mail it to 1. above.

(A) Our prescribed request form
Request Form for Personal Information Disclosure, Etc. (PDF)

(B) Identity confirmation document
Driver's license, passport (with address listed, hereafter the same), or health insurance card (masking insurance codes and numbers, etc.; hereafter the same) 1 copy

(3) Request for Disclosure, Etc. by proxy

If the person requesting Disclosure, Etc. is a legal representative of a minor or adult guardian, or a proxy who has been delegated by the person requesting Disclosure, Etc., please include the following documents (A or B) in addition to the documents listed in 2. above.
A. For a legal representative
Document confirming that you have authority of legal representation (a copy of the family register, or a copy of the health insurance card with the dependents listed in the case of person in parental authority) 1 copyDocument confirming that you are the legal representative (copy of the legal representative's driver's license, passport, or health insurance card) 1 copy
B. For an appointed agent
Letter of attorney 1 copy
Document confirming that you are the agent (copy of the agent's driver's license, passport, or health insurance card) 1 copy

(4) Fees and their collection method

1,500 yen per request for disclosure and notification of purpose of use. Please include a fixed-amount postal money order of 1,500 yen (issued by the post office) in your request document. No fee is required for requests for any correction or suspension of use.

*The postage fee for mailing it to the Company and the issuance fee for the fixed-amount postal money order must be borne by you.

*If there is a shortage of fees or if the fees were not included, we will contact you accordingly, but if there is no payment within the prescribed period, we will treat it as if there was no request for disclosure.

(5) Method of responding to requests for Disclosure, Etc.

We will send you a reply by mail to the notification address that you have entered in your personal information disclosure, etc. request form.

(6) "Purpose of use" of the personal information acquired in connection with the request for Disclosure, Etc.

Personal information acquired in connection with the request for Disclosure, Etc. shall be handled only to the extent necessary for the request for Disclosure, Etc.

(7) No disclosure of retained personal data

Disclosure is not made in the following cases. A prescribed fee will still be charged even in the cases of non-disclosure.

- If we cannot verify the requester's identity, for example, when the address on the request form does not match the address on the identity confirmation document

- If we cannot verify the authority of representation in the request made by proxy

- If the subject of the requested disclosure is not "retained personal data"

- If there is a risk of harm to the life, body, assets or other rights of the person concerned or a third party

- If it could significantly impede the proper performance of the Company's work

- If it would violate other laws or regulations