SHOP 11am-9pm | FOOD & DRINK 11am-12pm *Business hours vary from shop to shop.
A town that preserves the Japanese traditions of hospitality. In accordance with this mindset, we present various facilities and services that aim to make every visit smooth and comfortable.
Foreign Language Support
Tax Free Information
Children & Infants
Lost & Found
Staff wearing national flag pins are capable of providing guidance in the language represented by their pin. Please visit one of our Information Desks for more details
Concierge services are available as part of our customer service. We provide personal services to customers, such as providing information about stores in Tokyo Midtown, as well as consultations on shopping and dining and suggestions on how to enjoy this city.Galleria 1F
11:00 - 19:00READ MORE
Midtown Free WiFi is available to visitors free of charge.
Service area: Galleria / Plaza / Midtown Tower 1F, B1
The following wireless LAN services are also available
*For details on service usage fees, etc., contact each provider.
Customers can receive a consumption tax refund at the shop where they made their purchase. Tax-free shopping procedures can be completed at each shop.READ MORE
Tokyo Midtown offers access to ATMs at which cards issued overseas can be used.
ATM inside 7-Eleven
Location: Plaza B1FLOOR MAP
ATM inside the Tokyo Midtown Post Office
Location: Midtown Tower 3FFLOOR MAP
ATMs for all the major city banks are located in B1 (Bank of Tokyo-Mitsubishi UFJ, Sumitomo Mitsui Banking Corporation, Mizuho Bank, Resona Bank)
Using a UnionPay Card
Inside Tokyo Midtown, cards issued by UnionPay are accepted in "Fashion" and "Interior & Design" stores, along with certain other stores. UnionPay can be used at ATMs in 7-Eleven and the Tokyo Midtown Post Office
Three types of luggage lockers – small, medium, and large – are available
Galleria B1: Bicycle parking lot passage (11:00–24: 00)FLOOR MAP
Galleria B1: Near the garden terrace (11:00–24: 00)FLOOR MAP
Galleria 1F: Near the passenger elevator (9:30–24:00)FLOOR MAP
Large (W430 × H900 × D455): ¥300
Medium (W430 × H450 × D455): ¥200
Small (W430 × H300 × D455): ¥100
*Locking method changed from portable to key
*Rates added every 3 hours
Sinks and seats for changing diapers. Nursing chairs are available.FLOOR MAP
We have provided a space for parents to relax with their babies. The room is equipped with a sink, breast-feeding area, diaper-changing area and a resting area.FLOOR MAP
11:00 - 21:00
*Use only under parental supervision. Please note that Tokyo Midtown cannot accept responsibility for theft or other incidents that take place in this room.
Stroller Rental Service (free-of-charge)
Visitors can rent strollers free of charge. We ask each user to provide his/her cell phone number and present an ID card (driver’s license, health insurance card or passport). As we have a limited number of strollers, we kindly ask users to return them after a maximum of four hours.
Galleria Information Desk. Service starts at 11:00. Rental requests accepted until 20:30.FLOOR MAP
Plaza Information Desk. Service starts at 10:00. Rental requests accepted until 19:30.FLOOR MAP
*Strollers are for babies and children aged from three months to four years.
Tokyo Midtown offers a variety of facilities to ensure people with disabilities can safely visit.
Wheelchair Rental Service (free-of-charge)
Wheelchairs can be rented to elderly and physically disabled customers.
Galleria 1F 11:00–21:00 (please return by 20:30)FLOOR MAP
*Please show your mobile phone number and ID card (driver's license, health insurance card, passport) when renting.
*Since there is a limited number of wheelchairs, we ask the users to return them after a maximum of four hours
Wheelchair-accessible toilets and facilities are available on each floor. Restrooms with ostomate facilities are installed at Galleria 2F and Tower B1. Restrooms with folding commodes are located at Galleria 1F and Galleria 3F.
Accessible Parking Space
Parking spaces for people with reduced mobility are available. Please ask the parking staff when you enter the parking lot. Directions will be given depending on the place of use.
*Parking is on B2
Pets are not allowed in the Tokyo Midtown buildings (with the exception of certain areas) and the Plaza. Pets are allowed in the Midtown Garden and Hinokicho Park. Out of consideration to others we ask that owners comply with all the rules and keep their pets on a leash at all times.Area
|Pets are accepted between||
11:00 and 20:00
For items lost in the facility, please contact the following call or information centers.Location: Plaza Galleria Tower Information CenterInformation Center (Plaza, Galleria, Tower)
03-3475-3100 (10: 00–21:00)
*When making an inquiry, please let us know the situation (date and time, place and content) when you lost the item, and we will be able to guide you more smoothly.
*When you collect lost items, you will need to present your ID (passport, driver's license, health insurance card, etc.).