SHOP | FOOD & DRINK *Business hours vary from shop to shop.
SHOP | FOOD&DRINK
*Business hours vary from shop to shop.
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SERVICE
A town that preserves the Japanese traditions of hospitality. In accordance with this mindset, we present various facilities and services that aim to make every visit smooth and comfortable.
Foreign Language Support
Concierge Service
Free WiFi
Tax Free Information
International ATM
Luggage Locker
Prayer Space
Children & Infants
Accessibility
Pets
Lost & Found
Foreign Language Support
Staff wearing national flag pins are capable of providing guidance in the language represented by their pin. Please visit one of our Information Desks for more details
Concierge Service
Concierge services are available as part of our customer service. We provide personal services to customers, such as providing information about stores in Tokyo Midtown, as well as consultations on shopping and dining and suggestions on how to enjoy this city.
Galleria 1F
11:00 - 19:00
Galleria / Plaza / Midtown Tower Tax Free Information
Customers can receive a consumption tax refund at the shop where they made their purchase. Tax-free shopping procedures can be completed at each shop.
READ MOREInternational ATM
Tokyo Midtown offers access to ATMs at which cards issued overseas can be used.
ATM inside 7-Eleven
Location: Plaza B1
ATM inside the Tokyo Midtown Post Office
Location: Midtown Tower 3F
ATMs for all the major city banks are located in B1 (Bank of Tokyo-Mitsubishi UFJ, Sumitomo Mitsui Banking Corporation, Mizuho Bank, Resona Bank)
Using a UnionPay Card
Inside Tokyo Midtown, cards issued by UnionPay are accepted in "Fashion" and "Interior & Design" stores, along with certain other stores. UnionPay can be used at ATMs in 7-Eleven and the Tokyo Midtown Post Office
Luggage Locker
Three types of luggage lockers – small, medium, and large – are available
| Location |
Galleria B1: Bicycle parking lot passage (11:00–23:00) FLOOR MAP |
|---|---|
|
Galleria B1: Near the garden terrace (11:00–23:30) FLOOR MAP |
|
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Galleria 1F: Near the passenger elevator (9:30–24:00) FLOOR MAP |
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| Price |
Galleria B1: Bicycle parking lot passage Galleria 1F: Near the passenger elevator Large (W370 × H770 × D450): ¥300 Medium (W370 × H500 × D450): ¥200 Small (W370 × H280 × D450): ¥100 |
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Galleria B1: Near the garden terrace Large (W370 × H770 × D570): ¥300 Medium (W370 × H500 × D570): ¥200 Small (W370 × H280 × D570): ¥100 |
*Locking method changed from portable to key
*Rates added every 3 hours
Children & Infants
Nursing Room
Sinks and seats for changing diapers. Nursing chairs are available.
FLOOR MAPBaby Room
We have provided a space for parents to relax with their babies. The room is equipped with a sink, breast-feeding area, diaper-changing area and a resting area.
FLOOR MAP 11:00 - 20:00
*Use only under parental supervision. Please note that Tokyo Midtown cannot accept responsibility for theft or other incidents that take place in this room.
Stroller Rental Service (free-of-charge)
Visitors can rent strollers free of charge. We ask each user to provide his/her cell phone number and present an ID card (driver’s license, health insurance card or passport). As we have a limited number of strollers, we kindly ask users to return them after a maximum of four hours.
| Location | Hour |
|---|---|
| Galleria |
Galleria Information Desk. Service starts at 11:00. Rental requests accepted until 19:30. FLOOR MAP |
| Plaza |
Plaza Information Desk. Service starts at 11:00. Rental requests accepted until 19:30. FLOOR MAP |
*Strollers are for babies and children aged from three months to four years.
Accessibility
Tokyo Midtown offers a variety of facilities to ensure people with disabilities can safely visit.
Wheelchair Rental Service (free-of-charge)
Wheelchairs can be rented to elderly and physically disabled customers.
| Information | Business Hours |
|---|---|
| Plaza B1 | |
| Galleria 1F |
|
*Please show your mobile phone number and ID card (driver's license, health insurance card, passport) when renting.
*Since there is a limited number of wheelchairs, we ask the users to return them after a maximum of four hours
Wheelchair-accessible toilets
Wheelchair-accessible toilets and facilities are available on each floor. Restrooms with ostomate facilities are installed at Galleria 2F and Tower B1. Restrooms with folding commodes are located at Galleria 1F and Galleria 3F.
| Location | |
|---|---|
Accessible Parking Space
Parking spaces for people with reduced mobility are available. Please ask the parking staff when you enter the parking lot. Directions will be given depending on the place of use.
*Parking is on B2
Pets
For your enjoyable time in Tokyo Midtown,we have expanded areas(restaurant, shopping and public) where you can be with your pets.
Deregulated areas with pets
＊Areas where pets are allowed if they are leashed or carried by the pet owner.
Outside: Plaza 1F, Canopy Square, Courtyard, Wood Deck, Midtown Garden and so on.
＊Areas where pets are allowed if they are carried by the pet owner or placed in a pet carrier or stroller(their heads may stick out)Galleria, Garden terrace, Plaza B1.
Please refer more detailed information: here
GREEN DOG & CAT
| Tel |
03-5413-0050 |
|---|---|
| Open |
11:00-21:00 |
| Location |
Lost & Found
For items lost in the facility, please contact the following call or information centers.Location: Plaza Galleria Tower Information Center
Information Center (Plaza, Galleria, Tower)
03-3475-3100 (10: 00–21:00)
*When making an inquiry, please let us know the situation (date and time, place and content) when you lost the item, and we will be able to guide you more smoothly.
*When you collect lost items, you will need to present your ID (passport, driver's license, health insurance card, etc.).